Terms And Conditions

Welcome to the peppersoda.com terms and conditions, which apply to all items ordered from peppersoda.com. Please read through them carefully before placing your order.
Regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.
Please also read our Privacy Policy regarding personal information provided by you.
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received.
Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
Before placing an order, if you have any queries relating to these terms and conditions, please try using our FAQs or contact our Customer Services team.

We have made every effort to display as accurately as possible the colours of our products that appear on the website.
However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately
reflect the colour of the product on delivery. All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
Unless otherwise stated, sizes indicated are UK sizes.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders
where product information has been mis-published, including prices and promotions.
When you place an order on our website we shall email you an order confirmation email.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
If, for any reason, there is a problem with collecting payment from your credit/debit card or other chosen payment method after we have confirmed receipt of your order,
we will not be obliged to dispatch your order.
Additionally, on some occasions, we may be unable to process an order.
This may be due to, the item being out of stock or no longer available, your payment being declined, our identification of a pricing error
or product description error or an unspecified technical error. If you are sure you are using a valid form of payment, please try again or use a different payment method.

We have a wide range of delivery options and timescales, and charges will vary dependent on the type of product or service ordered.
Some items may be subject to different charges or timescales. Risk in the products (e.g. damage or loss to the products) will remain with us
until we deliver the goods to the address specified in your order when the risk will pass to you immediately.
Provided you have notified us on the dispatch note that you wish to cancel your order due to a change of mind, and the return also meets the terms of our Online Returns and Refund Policy, you will be entitled to a full refund including delivery charges if applicable. We are unable to provide a refund of the delivery charges when only part of your order is being cancelled.
Please note these terms do not apply where the goods or services, which are the subject or your order are found to be faulty or defective,
in which case you may rely on the rights available to you under the Consumer Rights Act 2015.

International Delivery:
Please ensure that you enter the correct international delivery address and postcode. If the address is entered incorrectly or if customs duties or formal customs entry
are required, the delivery may be delayed. We are unable to offer you any assistance if either issue arises.
If the international delivery is outside the EU, it is advisable to keep your total basket value below the customs duty threshold of the destination country.
Please check thresholds and duties for the international delivery address before placing an order. Purchases will be completed in pounds Sterling. Your bank or credit card provider will determine and apply the then current exchange rate and may charge you administration costs.
Please contact your bank or credit card provider before making a purchase to ensure you are aware of any such costs.
These terms apply to products ordered via the internet and relate to International orders only, being orders where, as applicable, delivery is to be made outside the UK.
We are not responsible for any damage or loss to products which are returned to us. We recommend that you use a recorded delivery service when returning products.
We reserve the right to refuse to grant a refund in respect of any products which are returned to us in a damaged state or which do not reach us for any reason.
A proof of return and any documentation including details of any taxes paid must be obtained.

Since orders are dispatched promptly, subject to your statutory rights and these terms and conditions, we are unable to cancel orders after you have received your order confirmation email. If your order has already been sent out, you may still cancel your order if you change your mind, and to do so, simply return your order to our Online Returns center within 28 calendar days of your receipt of purchase. Otherwise, you should follow our Returns & Refund Policy.
Provided you have notified us on the dispatch note that you wish to cancel your order, and the return also meets the terms of Our Returns & Refund Policy, you will be
entitled to a full refund including delivery charges if applicable. Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the
goods to you at your own cost.

Security Checks:
As part of our policy to protect against the fraudulent use of credit/debit cards, we conduct security checks on all orders received.
These checks can take various forms and may involve contacting you by telephone before we process your order.
We also procure the services of various credit rating and fraud prevention companies, and we may share details of your order with them for the sole purpose of
detecting and preventing fraudulent use of your payment cards (in line with our Privacy Policy).

Online Refund & Returns Policy:
It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition.
We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them. This applies to any original packaging
and labels, particularly if the packaging forms part of the goods such as boxed garments and gift items. Extra care must be taken when trying on clothing.
Please ensure you are not smoking, wearing any make-up, fragrance or deodorant that may leave a scent or a mark.
We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error.
We recommend that you return goods via a recorded delivery service and retain the proof of postage.
In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.
A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

After-Sale Service:
Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customer.services@peppersoda.com.
If you have any complaints these should be addressed in writing to: PEPPER SODA FASHION, 7 Sagar Street, Sagar House, Manchester, M8 8EU, United Kingdom.

Service Availability:
We ship worldwide however some restrictions are placed on the extent to which We accept orders from specific countries.
These restrictions can be found on our Delivery Information page.

To the fullest extent possible under applicable law, we disclaim any and all warranties of any kind whether expressed or implied, in relation to our website, goods and services.
This does not affect your statutory rights in relation to faulty or damaged products or your contract cancellation rights.
We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (except for fraudulent or negligent misrepresentations)
or otherwise out of or in connection with these terms and conditions for: any economic loss
(including without limitation loss of revenues, profits, contracts, business or anticipated savings); any loss of goodwill or reputation and any special or indirect losses
suffered or incurred arising out of or in connection with the provisions of any matter under these terms and conditions.
Nothing in these terms and conditions will limit our liability for death or personal injury resulting from our negligence or that of our servants, agents and employees.

Events Beyond Our Reasonable Control:
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause that is beyond our
reasonable control. This condition does not affect your statutory rights.

Your Status: 
By placing an order through our site, you warrant that
You are at least 18 years old
You are legally capable of entering into binding contracts
You are resident in one of the Serviced Countries.

To learn more on lead-related go to our FAQs

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